all sessions and classes are paid in advance by bank transfer or via the online booking system.
bank transfer payment is due no later than 24 hours in advance for 1-2-1 or private group sessions.
online booking for matwork classes is available up to 1 hour before the start of each class.
there is space available you can change your booking date and time - so long as
you do this at least 24 hours in advance
less than 24 hours in advance will be charged at full price
must be redeemed within the advertised period – for example group matwork classes
booked within a 6-week period must be redeemed within that period. It is not possible to ‘carry over’ any
all bookings are non-transferable
and non-refundable with the exception of serious accident or injury, OR a
change in your status requiring medical sign off for exercise (e.g pregnancy) -
if this applies to you contact email@example.com
or call on 07786 072 337 so we can discuss you individual circumstances.
if sessions or classes are transferred due to serious accident or injury these must be redeemed within six months, after which time they will expire and no refunds will be given.
booking and payment
where online booking is available you
are responsible for managing your own bookings online – for example changing to
another class if you are unwell or unable to attend a pre-booked session
accept that if you do not change a pre-booked session or class at least 24 hours in
advance you will automatically be charged for that session.
if a teacher or venue is unavailable and class is cancelled, your booking will be transferred to the next available session or timetabled class. You will be able to change your transferred class so long as you do so at least 24 hours in advance. Refunds will only be given if it is not possible to transfer your class to another time - contact firstname.lastname@example.org if this applies to you.
occasion classes may be taught by a substitute teacher if the usual teacher is
absent, but you accept that it may not always be possible to provide a
effort will be made to let you know in advance if a venue or teacher is
unavailable, but you accept that this may not always be possible.
Before coming to class
you agree to complete a Physical
Activity Questionnaire before attending group or individual sessions
you agree that if you are in
any doubt about your medical status and/or ability to participate in a movement
exercise session, you will check with your doctor before booking.
you also agree to notify your
teacher if your health status changes in the future.
you agree to take responsibility for
your own body during class, to stop exercising if you need to and/or if you
you accept that any client who is
unsuitably dressed, or whose behavior is disruptive or abusive, will be asked
to leave the premises immediately
you understand that your teacher may
offer you professional advice relating to your ability to exercise and may
consider it unprofessional to continue teaching you if you do not follow that
you understand that you are
participating in a movement class that may require hands on teaching and
instruction and you will inform the teacher if this is something you are not
you agree that Catford Pilates
cannot accept liability for loss or damage to your personal property at any
venue or location where classes and sessions are delivered.