Prices and payment
Can I swap classes or make up a class I’ve missed?
Yes, you can swap classes or change your class time. You can also make up any classes you have missed:
If due to holidays, illness or other commitments you’ve missed:
contact me to discuss options for making up the classes. Not sure how many classes you have missed? Get in touch anytime and I’ll take a look for you.
Do I have to keep paying my subscription over the holidays?
Yes. Your membership spreads the cost of your classes out over a year – this means 12 monthly payments are due to continue your membership.
Can I attend more than 35 classes?
Yes. The studio is open 40 weeks per year and you can attend every week at no additional cost.
Can I pause my membership?
No, but you can cancel your subscription any time after the initial 3 month (9 session) commitment. When you cancel your membership your class place/appointment time will be made available to other clients. Exceptions apply for serious illness or injury – please get in touch if this applies to you.
What if my duet partner cancels their membership?
I’ll keep running the class for up to four weeks, but if I can’t find someone else to fill the spot I’ll stop running the class after that.
What if we go into another lockdown?
Your class will be held online instead.
When is the studio open?
The studio is open 40 weeks per year. Planned closure dates are currently as follows:
1. Studio memberships
2. Online classes and memberships
3. Prices and offers
All bookings & memberships are non-transferable and non-refundable
Except in the event of:
1. Studio Memberships
121 and equipment duet classes.
Payment and booking
2. Online Classes and Memberships
Availability of classes
3. PRICES AND OFFERS
Privacy and Data Protection Policy
Catford Pilates is committed to protecting your personal information and respecting your privacy.
We only collect and process information needed to provide you with services you request and for the smooth running of our business as outlined in this policy. The data you provide is always treated as confidential.
We will never share your personal information with any other person or organisation without your consent. Your personal data will only ever be shared:
When you complete a Physical Activity Questionnaire, Covid-19 Declaration or book and pay for classes online you will be submitting your personal data to one of our third party providers (data processors). Read on to find out what this means for you.
This section outlines what information we collect, why we collect it and how it is stored.
We use a small number of third party providers (data processors) so that we can offer you services such as online booking and payment. This means that you are consenting to some personal data being transferred outside of the European Union.
We have selected third party providers who have agreed to protect your information in the same way as if it were being used in the European Economic Area. However we cannot guarantee the security of data sent over the internet.
Information about each provider and links to further information are provided below.
1. Catford Pilates Website
1.1 Information collected and why
1.2 How your information is stored
1.3 Further information
2. Physical Activity & Covid-19 Questionnaires
2.1 Information collected and why
2.2 How your information is stored
2.3 Further information
3. Mailing lists
3.1 Information collected and why
3.2 How your information is stored
3.3 Further information
4. Business records and accounting
4.1 Information collected and why
4.2 How your information is stored
4.3 Further information
5. Online booking and payment
5.1 Information collected and why
5.2 How your information is stored
5.3 Further information
Unless subject to an exemption under the General Data Protection Regulation, you have the right to:
How long we hold your data
Data you provide may be stored in hard or electronic copy for as long as you remain a client of Catford Pilates and for a period of seven years after. It will be accessible only to staff directly involved in data entry and client records.
We will ensure your personal data is deleted from systems that we no longer use e.g. if we change third party providers.
Changes to this policy
Changes and updates to this policy will be published on the website.
Concerns and complaints
To raise any objections or to exercise any of your rights, you can send an email to Rebecca Trowbridge at [email protected]. When you get in touch, we will come back to you as soon as possible and where possible within one month. We may also ask you to verify your identity before we provide any information to you.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Covid-19 Guidelines & Procedures
These guidelines apply to in-person classes. If you live with others I rely on your honest reporting of their status as well as your own.
If you are attending online sessions and have had Covid-19 or suspect you may have it now, please notify your teacher and check with your GP before continuing with classes.
Attending in-person Pilates sessions
For your safety and the safety of other clients, the following groups will need to be eligible for an NHS Covid pass to attend in-person sessions at the studio:
If you are exempt on medical grounds please contact me to discuss your specific circumstances.
Anyone who is unwell should NOT come to class.
This applies to everyone – regardless of NHS Covid Pass status – and includes colds, flu, winter viruses, norovirus and Covid 19.
Please make use of the 24 hour cancellation policy to reschedule your appointment as soon as you feel unwell.
Do NOT attend your session and contact me to reschedule if:
You must notify me of any overseas travel and follow current Government guidelines regarding isolation and testing.
You may be be asked to provide evidence of Covid 19 test results required by the UK government before returning to classes at the studio.
This applies to everyone, regardless of NHS Covid Pass status. This will also apply if/when additional restrictions are in place in any region of the UK.
In-person Pilates sessions offered at the studio are classified as a Close Contact Service. This means we will be following the same safety procedures as massage & holistic therapists, hairdressers and other personal care services.
Your teacher will take and record her temperature each day before the studio opens. She will also complete regular lateral flow tests (subject to availability of tests).
At the studio
Transport & parking
Arriving & leaving the studio
You must sanitise your hands when you arrive and also when you leave after class.
Your teacher will wash or sanitise their hands between sessions.
Your teacher will maintain social distancing unless:
Please say if you would prefer that your teacher does NOT provide hands-on adjustments during your appointment. Your personal preference will always be respected.
Cleaning and ventilation
There will be a minimum of 15mins between appointments for cleaning and ventilation of the studio.
Windows will be open to allow fresh air to circulate throughout the studio. If you are sensitive to the cold, please bring an extra layer of clothing.
A disinfecting solution will be used to wipe down all equipment and common surfaces after every client.
Changing & toilets
Please come changed into your movement clothing – changing facilities are not available at the studio.
A toilet is available if required.
What to bring
Please do not bring anything to your session other than what is strictly necessary.
You will need to bring:
Mobile phone use is not permitted in the studio.
Due to Covid-19 we need to plan for the possibility of temporary closure or another period of lockdown – in this event your class will be held online instead.
It will not be possible to refund or carry over packages beyond the redemption period – except in the event of serious illness (including Covid-19) or injury.
Cancellations less than 24 hours in advance are charged at full price – except in the case of serious illness or Covid 19 symptoms.