1. 121 & Studio Classes
3. Prices and offers
All bookings & memberships are non-transferable and non-refundable
Except in the event of:
1. 121 (in-person or online) & STUDIO CLASSES
Payment and booking
All packages must be redeemed within the advertised period.
Cancellations less than 24 hours in advance are charged at full price
Except in the case of sudden onset illness or Covid 19 symptoms.
Availability of classes
3. PRICES AND OFFERS
Privacy and Data Protection Policy
Catford Pilates is committed to protecting your personal information and respecting your privacy.
We only collect and process information needed to provide you with services you request and for the smooth running of our business as outlined in this policy. The data you provide is always treated as confidential.
We will never share your personal information with any other person or organisation without your consent. Your personal data will only ever be shared:
When you complete a Physical Activity Questionnaire or book and pay for classes online you will be submitting your personal data to one of our third party providers (data processors). Read on to find out what this means for you.
This section outlines what information we collect, why we collect it and how it is stored.
We use a small number of third party providers (data processors) so that we can offer you services such as online booking and payment. This means that you are consenting to some personal data being transferred outside of the European Union.
We have selected third party providers who have agreed to protect your information in the same way as if it were being used in the European Economic Area. However we cannot guarantee the security of data sent over the internet.
Information about each provider and links to further information are provided below.
1. Catford Pilates Website
1.1 Information collected and why
1.2 How your information is stored
1.3 Further information
2. Physical Activity & Covid-19 Questionnaires
2.1 Information collected and why
2.2 How your information is stored
2.3 Further information
3. Mailing lists
3.1 Information collected and why
3.2 How your information is stored
3.3 Further information
4. Business records and accounting
4.1 Information collected and why
4.2 How your information is stored
4.3 Further information
5. Online booking and payment
5.1 Information collected and why
5.2 How your information is stored
5.3 Further information
Unless subject to an exemption under the General Data Protection Regulation, you have the right to:
How long we hold your data
Data you provide may be stored in hard or electronic copy for as long as you remain a client of Catford Pilates and for a period of seven years after. It will be accessible only to staff directly involved in data entry and client records.
We will ensure your personal data is deleted from systems that we no longer use e.g. if we change third party providers.
Changes to this policy
Changes and updates to this policy will be published on the website.
Concerns and complaints
To raise any objections or to exercise any of your rights, you can send an email to Rebecca Trowbridge at [email protected]. When you get in touch, we will come back to you as soon as possible and where possible within one month. We may also ask you to verify your identity before we provide any information to you.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Covid-19 Guidelines & Procedures
These guidelines apply to in-person classes.
If you are attending online sessions and have had Covid-19 or suspect you may have it now, please notify your teacher and check with your GP before continuing with classes.
Who can attend in-person Pilates sessions
For your safety, in-person sessions are not available for anyone in a high-risk group, immune-compromised or pregnant.
Others in the moderate risk group (e.g aged over 70) must obtain a GP’s consent in writing to proceed with in-person Pilates sessions.
If you live with someone in these groups you must:
Online sessions are available for anyone unable to attend in-person sessions at any time.If you live with others I rely on your honest reporting of their status as well as your own.
Anyone who is unwell should NOT come to class.
Please do not attend your session and contact me to reschedule if:
Please see below for up-to-date information on the 24 hour cancellation policy.
Lewisham Council has categorised the in-person Pilates sessions offered at the studio as a Close Contact Service. This means we will be following the same safety procedures as massage & holistic therapists, hairdressers and other personal care services (as outlined below).
Your teacher will take and record her temperature each day before the studio opens. She will also complete 2 lateral flow tests each week (subject to availability of tests).
At the studio
Transport & parking
Arriving & leaving the studio
There are 2 points where you will be able to sanitize your hands:
You must sanitise your hands when you arrive and also when you leave after class.
Your teacher will wash or sanitise their hands between sessions and wear gloves during your session.
Equipment will be arranged in line with social distancing guidelines and so that clients are not facing each other during class.
You will have your own set of equipment handles which will be stored separately for you at the studio and not used by other clients.
Your teacher will maintain social distancing unless:
Please say if you would prefer that your teacher does NOT provide hands-on adjustments during your appointment. Your personal preference will always be respected.
Cleaning and ventilation
There will be 30mins between appointments for cleaning and ventilation of the studio.
Windows will be open where possible to allow for fresh air to circulate throughout the studio. If you are sensitive to the cold, please bring an extra layer of clothing.
A disinfecting solution will be used to wipe down all equipment and common surfaces after every client and to clean the floors at least once a day.
Changing & toilets
Please come changed into your movement clothing – changing facilities are not available at this time.
The toilet at the studio is not available other than for emergencies.
What to bring
Please do not bring anything to your session other than what is strictly necessary.
Everyone will be required to wear socks – ideally Pilates grip socks, but this is not essential.
You will need to bring:
Mobile phone use is not permitted in the studio.
Due to Covid-19 we need to plan for the possibility of temporary closure or another period of lockdown.
If I do need to temporarily close and/or if you’re unable to attend in person we will:
It will not be possible to refund or carry over packages beyond the 8 week redemption period – except in the event of serious illness (including Covid-19) or injury.
Cancellations less than 24 hours in advance are charged at full price – except in the case of sudden onset illness or Covid 19 symptoms.