Packages and payment
In-person sessions are paid via a monthly subscription payment to spread out the cost of your classes. No joining or cancellation fees. Home practice programme and/or online matwork membership included free of charge.
How does the 9 session introductory package work?
You’ll pay in three monthly installments – this covers the cost of 9 classes over 12 weeks.
Your appointment time will be reserved for 12 weeks. If you’re able to attend every week there’s no additional charge, however classes can’t be carried over beyond the 12 week period.
If the studio is closed your redemption period will be extended. For example: if the studio is closed for a week you’ll have 13 calendar weeks to redeem your introductory package.
Can I swap classes or make up a class I’ve missed?
Yes, you can swap classes or change your class time if there is an appointment available.
Introductory packages and ongoing memberships allow for weeks when you’re unable to attend. However, you can make up missed classes by attending twice a week (subject to appointment availability).
Not sure how many classes you have missed? Get in touch anytime and I’ll take a look for you.
Do I have to keep paying my subscription over the holidays?
Yes. Your membership spreads the cost of your classes out over a year – this means 12 monthly payments are due to continue your membership.
Can I attend more than 35 classes?
Yes. The studio is open 40 weeks per year and you can attend every week at no additional cost.
Can I pause my membership?
No, but you can cancel your subscription any time after the initial 9 session (12 week) commitment. When you cancel your membership your class place/appointment time will be made available to other clients. Exceptions apply for serious illness or injury – please get in touch if this applies to you.
What if we go into another lockdown?
Your class will be held online instead.
When is the studio open?
The studio is open 40 weeks per year. Planned closure dates are currently as follows:
1. Studio memberships
2. Online classes and memberships
3. Prices and offers
All bookings & memberships are non-transferable and non-refundable
Except in the event of:
1. Studio Memberships
121 and equipment duet classes.
Payment and booking
2. Online Classes and Memberships
Availability of classes
3. PRICES AND OFFERS
Privacy and Data Protection Policy
Catford Pilates is committed to protecting your personal information and respecting your privacy.
We only collect and process information needed to provide you with services you request and for the smooth running of our business as outlined in this policy. The data you provide is always treated as confidential.
We will never share your personal information with any other person or organisation without your consent. Your personal data will only ever be shared:
When you complete a Physical Activity Questionnaire, Covid-19 Declaration or book and pay for classes online you will be submitting your personal data to one of our third party providers (data processors). Read on to find out what this means for you.
This section outlines what information we collect, why we collect it and how it is stored.
We use a small number of third party providers (data processors) so that we can offer you services such as online booking and payment. This means that you are consenting to some personal data being transferred outside of the European Union.
We have selected third party providers who have agreed to protect your information in the same way as if it were being used in the European Economic Area. However we cannot guarantee the security of data sent over the internet.
Information about each provider and links to further information are provided below.
1. Catford Pilates Website
1.1 Information collected and why
1.2 How your information is stored
1.3 Further information
2. Physical Activity & Covid-19 Questionnaires
2.1 Information collected and why
2.2 How your information is stored
2.3 Further information
3. Mailing lists
3.1 Information collected and why
3.2 How your information is stored
3.3 Further information
4. Business records and accounting
4.1 Information collected and why
4.2 How your information is stored
4.3 Further information
5. Online booking and payment
5.1 Information collected and why
5.2 How your information is stored
5.3 Further information
Unless subject to an exemption under the General Data Protection Regulation, you have the right to:
How long we hold your data
Data you provide may be stored in hard or electronic copy for as long as you remain a client of Catford Pilates and for a period of seven years after. It will be accessible only to staff directly involved in data entry and client records.
We will ensure your personal data is deleted from systems that we no longer use e.g. if we change third party providers.
Changes to this policy
Changes and updates to this policy will be published on the website.
Concerns and complaints
To raise any objections or to exercise any of your rights, you can send an email to Rebecca Trowbridge at [email protected]. When you get in touch, we will come back to you as soon as possible and where possible within one month. We may also ask you to verify your identity before we provide any information to you.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Covid-19 Guidelines & Procedures
These guidelines apply to in-person classes. If you live with others I rely on your honest reporting of their status as well as your own.
If you are attending online sessions and have had Covid-19 or suspect you may have it now, please notify your teacher and check with your GP before continuing with classes.
Anyone who is unwell should not come to class. Do NOT attend your session if:
Contact me to switch to an online session or to reschedule your appointment.
Please contact me by 8am on the day of your appointment.
I’m not sure if I have a cold, COVID or hay-fever/sinusitis?
I can’t advise or diagnose in this situation. Please consider the following when making your decision:
What if I normally attend with a duet partner?
What about overseas travel?
If possible/available please take a lateral flow test on the day of your appointment if:
Your teacher will take and record her temperature each day before the studio opens. She will also complete regular lateral flow tests (subject to availability of tests).
Transport & parking
Arriving and leaving the studio
Your teacher will maintain social distancing unless:
Please say if you would prefer that your teacher does NOT provide hands-on adjustments during your appointment. Your personal preference will always be respected.
Cleaning and ventilation
There will be a minimum of 15mins between appointments for cleaning and ventilation of the studio.
Windows will be open to allow fresh air to circulate throughout the studio. If you are sensitive to the cold, please bring an extra layer of clothing.
A disinfecting solution will be used to wipe down all equipment and common surfaces after every client.
Changing & toilets
Please come changed into your movement clothing – changing facilities are not available at the studio.
A toilet is available if required.
What to bring
Bring some water with you.
Remove all jewellery and avoid clothing with zips as these can damage the studio equipment.
Please keep your mobile phone on silent.
Due to Covid-19 we need to plan for the possibility of temporary closure or another period of lockdown – in this event your class will be held online instead.
Studio packages allow for weeks when you are unable to attend. All packages are non-transferrable and non-refundable – except in the event of serious illness or injury.